Hill Labs Return Policy

At Hill Laboratories, we strive to provide you with high-quality products and exceptional service. However, we understand that there may be instances when you need to return an item. Please review our return policy carefully to ensure a smooth process.

1. Parts and General Merchandise

Items purchased through our online store, or via phone and email order (including replacement parts and non-upholstered accessories), may be returned for a full refund of the item cost.

• Conditions: Returns must be initiated within 30 days of receipt. Items must be in new, unused condition.
• Shipping: Original shipping charges are non-refundable.
• Return address: Returns should be mailed to:
  
  Hill Laboratories
  3 N. Bacton Hill Rd
  Frazer, PA 19355
• Labels: If you would like a pre-paid return label, please contact us. The cost of the label will be deducted from your refund.
• Documentation: Please include a copy of your invoice or packing slip in the return package. Items returned without documentation may not receive a refund.

2. Upholstery orders

All upholstery items (including cushions, covers, and custom-upholstered components) are made-to-order and are not eligible for return or exchange. Please contact us with any questions regarding color or fit before placing your order.

3. New table or chair purchases

Please refer to these terms and conditions for information regarding table or chair purchases.

4. Incorrect or damaged item returns

If you receive an incorrect, damaged, or defective item, please contact us within 30 days of receiving your order. We will work with you to resolve the issue promptly.

5. Refunds and Processing:

• Refunds will be processed within 10 business days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method used during the purchase.

6. Contact Us:

If you have any questions or concerns regarding our return policy or the return process, please do not hesitate to contact us.

We value your business and are committed to ensuring your satisfaction with our products. Our return policy is designed to be fair and transparent for all parties involved.