Hill Labs Return Policy

At Hill Laboratories, we strive to provide you with high-quality products and exceptional service. However, we understand that there may be instances when you need to return an item. Please review our return policy carefully to ensure a smooth process.

1. Online store returns

• Items purchased in our online store may be returned for a full refund of the cost of the item. Shipping charges are non-refundable.
• Returns must be initiated within 30 days of receiving the item and items must be in new, unused condition.
• Returns should be mailed to:
  
  Hill Laboratories
  3 N. Bacton Hill Rd
  Frazer, PA 19355
• If you would like a pre-paid return label, please contact us. The cost of the pre-paid return label will be deducted from your refund.
• Please include a copy of your invoice or packing slip in the return package.

2. Cushion or cover orders

• Items purchased via the upholstery order forms are made-to-order and are not able to be returned or exchanged.
• Please contact us with questions about this policy before placing an order.

3. New table or chair purchases

Please refer to these terms and conditions for information regarding table or chair purchases.

4. Incorrect or damaged item returns

If you receive an incorrect, damaged, or defective item, please contact us within 30 days of receiving your order. We will work with you to resolve the issue promptly.

5. Refunds and Processing:

• Refunds will be processed within 10 business days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method used during the purchase.

6. Contact Us:

If you have any questions or concerns regarding our return policy or the return process, please do not hesitate to contact us.

We value your business and are committed to ensuring your satisfaction with our products. Our return policy is designed to be fair and transparent for all parties involved.